How to Delete Your CrushOn AI Account and Cancel Your Subscription in 2026
Two different actions often get confused: cancelling a subscription (stops future billing, keeps your account active) and deleting your account (permanently removes your account and all data). Most users want to cancel the subscription first and decide on deletion separately. Both processes are covered here.
Cancel Your CrushOn AI Subscription First
Cancelling your subscription stops future billing without deleting your account. Your access continues until the end of the current billing period.
Cancelling on the website (web/Android):
- Log into your account at crushon.ai
- Click your profile icon (top right or sidebar)
- Go to "Settings" or "Manage Subscription"
- Click "Cancel Plan" or "Cancel Subscription"
- Confirm the cancellation when prompted
- Your subscription access continues until the billing period ends
Cancelling an iOS App Store subscription:
Apple manages iOS subscriptions separately from CrushOn AI's website.
- Open Settings on your iPhone
- Tap your Apple ID / name at the top
- Select "Subscriptions"
- Find CrushOn AI in the active subscriptions list
- Tap "Cancel Subscription"
Cancelling a Google Play subscription:
- Open Google Play Store
- Tap your profile icon → "Payments & subscriptions"
- Select "Subscriptions"
- Find CrushOn AI and tap "Cancel subscription"
There are no cancellation fees or penalties. CrushOn AI does not charge early termination fees.
What Happens After Cancellation
- Subscription access remains active until your billing period expires
- Messages, characters, and conversation history are retained
- At expiry, your account reverts to the free tier (50 messages/day)
- You are not automatically deleted — the account persists until you request deletion
If you subscribed through Subscribestar (CrushOn AI's web payment processor), manage billing at subscribestar.adult under your account subscriptions.
How to Delete Your CrushOn AI Account
Account deletion is permanent and processed manually within 48 hours. Unlike subscription cancellation, account deletion cannot be reversed.
What deletion removes:
- Your account profile
- All conversation history
- Saved characters you created
- Accumulated coins and rewards
Deletion process:
- Cancel any active subscription first (see above) — deletion does not automatically stop billing
- Log into your account
- Navigate to Settings → Account → Delete Account
- Follow the deletion confirmation steps
- If the self-service option is not visible, submit a deletion request through the in-app support or email the CrushOn AI support team
- Deletion is processed within approximately 48 hours manually
You will receive a confirmation when deletion is complete. After deletion, the email address used for your account can be used to create a new account if desired.
How to Delete CrushOn AI Messages
Individual message deletion works differently from account deletion:
- Open the conversation containing the messages
- Find the specific message you want to remove
- Long-press (mobile) or hover (desktop) on the message to reveal options
- Select delete — the message is removed from the conversation view
Deleting individual messages does not affect the AI character's memory system — the character's response patterns based on the full conversation context may retain the information even after visible message deletion. Clearing an entire conversation removes the visual record but may not immediately reset all contextual memory.
Refund Policy
CrushOn AI subscription payments are processed by Subscribestar (web) or through Apple/Google app stores (mobile). Refund policies:
- Subscribestar: Contact Subscribestar support for billing disputes. CrushOn AI does not directly process web subscription refunds.
- App Store (iOS): Request refunds through Apple's Report a Problem system at reportaproblem.apple.com
- Google Play: Request refunds through Google Play's standard refund process within the eligible window
CrushOn AI does not advertise a standard refund policy for completed subscription periods. Disputes should be raised promptly and directly through the payment processor.
Frequently Asked Questions
Cancellation stops future billing but does not generate a refund for the current period. Your access continues until the billing period ends. The cancellation is effective immediately — no additional charges will appear on future billing dates.
Verify the cancellation was processed correctly in your account settings (status should show as "Cancelled" with an end date). If you subscribed through the App Store (iOS or Android), verify cancellation was done through the respective store's subscription management — not just through the CrushOn AI app. Contact the payment processor (Subscribestar, Apple, or Google) directly for any unauthorized charge disputes.
All characters you created are permanently deleted. If those characters were published publicly, they are removed from the community library. Other users who were in conversations with your public characters will lose access to them. This cannot be undone.
CrushOn AI does not currently offer a subscription pause feature. The options are to maintain the active subscription, cancel (which reverts to free tier at billing period end), or delete the account entirely. The free tier (50 messages/day) functions as an effective "paused" state if you don't want to pay but want to keep the account.